Contact Us

We'd love to hear from you. Choose the best way to reach us based on your needs.

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Support

[email protected]

For:

• Technical questions
• Bug reports
• Account issues
• Help using EDI Paisan

Response time: 1 business day (Pro), same business day (Enterprise)

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Sales & Enterprise

[email protected]

For:

• Enterprise pricing
• Volume licensing
• Business Associate Agreements (BAA)
• Custom integrations
• Partnership opportunities

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Feedback & Feature Requests

[email protected]

For:

• Feature suggestions
• Product feedback
• Usability concerns
• "Wouldn't it be cool if..." ideas

Submit a feature request →

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General Inquiries

[email protected]

For:

• Press inquiries
• Speaking engagements
• General questions

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Marketing Site

Visit edipaisan.com/contact for our main contact form and company information.

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Before You Write

You might find your answer faster in:

• FAQ — Common questions answered
• Documentation — How-to guides and tutorials
• Support Overview — All support options

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Response Time Expectations

Tier	Support Response
Free	Best effort (2-3 business days)
Pro	1 business day
Enterprise	Same business day (priority)

Business hours: Monday – Friday, 9 AM – 5 PM Eastern Time

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Enterprise Customers

Enterprise customers have access to dedicated support channels. Check your welcome email for your priority support contact, or reach out to your account manager directly.

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We read and respond to every message. Thank you for being part of the EDI Paisan community.